3 Work Plan

The Work Plan is a key document representing the second “D” in the ADDIE model, which stands for Design. The Design phase involves creating a detailed blueprint for developing the instructional materials and experiences. The Work Plan serves as this blueprint, outlining the strategic approach and resources needed to achieve the instructional goals established during the Analysis phase.

Here’s how the Work Plan reflects the Design phase:

1. Detailed Instructional Blueprint: The Work Plan specifies the instructional strategies, methodologies, and activities to be used. It details how content will be presented, including the sequencing and pacing of instructional events, ensuring alignment with learning objectives.
2. Resource Allocation: It identifies the resources required for the project, such as personnel, technology, materials, and budget. This ensures that all necessary elements are planned for and available when needed.
3. Project Timeline: The Work Plan includes a comprehensive timeline that outlines key milestones and deadlines for each phase of the instructional design process. This helps in managing time effectively and ensures that the project stays on track.
4. Development Plan: It describes the processes and tools to be used for creating the instructional materials. This includes the design of multimedia elements, the creation of assessment tools, and the development of interactive components.
5. Quality Assurance: The Work Plan outlines procedures for reviewing and testing the instructional materials to ensure they meet quality standards and are effective in achieving the learning objectives. This includes pilot testing and incorporating feedback.
6. Evaluation Strategy: It includes a plan for both formative and summative evaluations. Formative evaluations will occur throughout the design and development process to provide ongoing feedback, while summative evaluations will assess the overall effectiveness of the instructional program upon completion.

By incorporating these elements, the Work Plan serves as a comprehensive guide for the instructional design project, ensuring that all aspects are carefully planned and systematically addressed. This detailed planning is crucial for the successful execution of the Design phase, leading to the creation of effective and efficient instructional materials and experiences.

The project aims to create a comprehensive customer service course tailored for a health food store. The objective is to empower store employees with the necessary skills to deliver outstanding customer service, focusing on product knowledge, effective communication, and positive customer interactions. The course is designed to boost employee confidence, and competence, and ultimately enhance customer satisfaction and loyalty.

Elements of the Project Expected by June 5th:

1. Course Curriculum: A detailed outline and content for the customer service course, encompassing topics like health food products, communication skills, problem-solving, and conflict resolution tailored to health food store scenarios.
2. Interactive Modules: Development of engaging e-learning modules featuring videos, quizzes, and real-life scenarios to facilitate learning and retention.
3. Assessment Tools: Creation of assessment tools, including quizzes, assignments, and feedback forms to evaluate employee understanding and performance.
4. Resource Materials: Compilation of supplementary materials like product guides, FAQ sheets, and customer service scripts to support employees in their roles.

Milestones and Schedule:

• April 30th: Finalize course curriculum outline and begin module development.
• May 15th: Complete the development of interactive e-learning modules and assessment tools.
• May 25th: Finalize resource materials and conduct an internal review.
• June 1st: Conduct a pilot test of the course with a select group of employees and collect feedback.
• June 3rd: Revise course content based on feedback and finalize all materials.
• June 5th: Complete the customer service course and prepare for the practicum presentation.

Practicum Presentation Plan: For the practicum presentation on June 5th, the presentation will be structured as follows:

• Overview: Introduction to the project, its significance, and objectives.
• Analysis: Discussion of the challenges faced by health food store employees in customer service and the need for specialized training.
• Design Approach: Overview of the course design, development methodology, and instructional strategies employed.
• Interactions/Activities: Showcase sample interactive modules and assessment tools to highlight learner engagement and evaluation methods.
• Conclusion: Summary of the project outcomes, anticipated impact on employee performance and customer satisfaction, and plans for future course enhancements.

This presentation will offer a comprehensive insight into the customer service course development process, emphasizing its importance and potential benefits for the health food store and its employees.