8 Summary of Work Completed
Content: The e-learning course I created, Is it Urgent Care or Immediate Care?, focuses on recognizing and responding to patients presenting with life-threatening symptoms.
Audience: The course is designed for newly hired medical receptionists of urgent care centers. It has further application as a refresher course for current medical receptionists of urgent care centers and medical receptionists working in other medical environments.
Purpose: The primary purpose of this course is to prevent patients with life-threatening symptoms from receiving delayed patient care. This asynchronous, always available, self-paced course will provide urgent care facilities with an avenue to train newly hired medical receptionists anytime they area hired.
Needs analysis: Newly hired medical receptionists do not necessarily have a background in medical care and therefore may lack the knowledge required to identify when a patient needs to be immediately seen by a nurse or doctor. This has resulted in patients with potentially life-threatening symptoms receiving delayed care when they are registered and sent to the waiting room.
Accessibility and accommodation: While developing this course using Articulate Storyline 360, I prioritized accessibility by incorporating the platform’s built-in accessibility features. I also enhanced accessibility manually by adding alternative text to images, selecting high-contrast color schemes, and using accessible fonts to improve readability. These efforts align with accessibility standards including Section 508 and WCAG 2.1 guidelines.
Standards compliance: This course can be easily incorporated into various LMS platforms because it was created using Storyline 360, which supports SCROM 1.2, SCROM 2004, AICC, xAPI and cmi5.
Scope of work: I created a complete working course with navigation menus, interactive course content elements, formative and summative assessments, and a job aid that can be used both during the course and on the job, post-course.
Media and tools used: Articulate Storyline 360 was used as the authoring tool because it provided the flexibility to create customized course content and complex interactions.
Budget: Although this project was completed without a formal budget, I approached the development process with budgeting in mind. If implemented in a professional setting, key cost areas would include authoring tool licensing (e.g., Articulate Storyline 360), instructional and graphic design labor, pilot group testing, and LMS integration support.
Assessment strategies and tools:
The course’s formative and summative assessments were created in Storyline 360. They include:
Formative Assessments: Multiple choice questions that test recognition of symptoms and emergency protocol steps. Matching activities to assess appropriate steps to be taken when an emergency notification needs to be given to medical staff in the treatment area. A Pick Many question will be used to assess who qualified medical staff members are in the facility.
Summative Assessment: The scenario based summative assessment requires learners to: review simulated patient encounters with presented symptoms, make critical decisions (such as whether to notify medical staff or continue registration), locating qualified staff members to notify and following the clinic’s emergency protocols.