Introduction

This self-paced, asynchronous e-learning course is designed to equip newly hired medical receptionists with the critical knowledge and decision-making skills necessary to identify symptoms that may indicate life-threatening conditions. Through interactive lessons, real-world scenarios, and practical assessments, learners will gain the confidence to determine when a patient requires immediate attention from clinical staff. While tailored for new hires, this course also serves as a valuable refresher for current receptionists seeking to strengthen their ability to respond appropriately in urgent care settings. Ensuring prompt care begins at the front desk, this training helps make that possible.

This brief portfolio represents an e-learning project that was created as part of the University of Washington E-learning Instructional Design certificate. And is the sole design of Angela O’Sullivan.